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eFrog Digital Design Support Forums » Themes » Black Friday 25.11.2011

Black Friday Package

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Started 5 months ago by gogiro
Latest reply from Guru Frog
not a support question
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gogiro

Tadpole
Posts: 11

I bought the Black Friday Package and I have run into quite a few problems. Please let me know if I am just overlooking something.

1. The Themes are not working. I cannot access any sliders or front page layouts. According to themes, I am meant to be edit the sliders (for example) in the theme options panel. Which leads me to my next problem:
2. No Documentation. I can't access the docs because the site doesn't think I bought the themes. I can't find any other doc type thing in the actual theme files except for the readme which just brings me back to the docs here (which I can't view)

I look forwards to hearing back from you.

Posted 5 months ago #
gogiro

Tadpole
Posts: 11

Hello? Anybody there?

Posted 5 months ago #
Guru Frog

Frog
Posts: 57

Hi Gogiro...

We'd really like to help you, but it MUST be apparent to you that saying "The Themes are not working." doesn't really provide us with anywhere to START helping you.

Every theme has the same documentation PDF that is available on the website, shipped in the ZIP package. It may be named ReadMe, or the theme name.

We will happily look into the "unable to access the docs because the site doesn't think I bought the themes" issue, and thanks for pointing that out, but as said before, if you have the ZIP, you already have the documents.

Now, could you provide a little more detail, please? "I cannot access any sliders or front page layouts." On ANY of the themes which have these features? Some standard methods we (and the WordPress community) use, are:

1. Setting a featured image for a post.
2. Adding a "featured" category
3. Adding an image in the post as the first item in the post
4. Looking through the eFrog Options panel, here's a video to get you started: http://www.efrogthemes.com/pondtv/a-look-at-the-efrog-options-panel/

So, as I said, we're absolutely happy to assist you, but request that you let us know which theme you're having a problem with and what the problem is. From our side, we sold a number of Black Friday bundles and you're the first person to run into a problem, so I've no doubt that this is a simple problem that you're having and we'll be able to clear it up quickly.

Over to you..

Posted 5 months ago #
gogiro

Tadpole
Posts: 11

Sorry if I sounded vague. And please note: I build WP websites for clients -- I know how to work with them so I do not think this is just a "newb" issue.

After scouring the theme files again, I still have not come up with any docs. If the themes do have a readme.txt, all they offer is a link back to this site to a page I can't view. (As I said before.)

I cannot figure out how to change the home page content. For example, with the DaddyO theme, it says "We have a passion for pushing the benchmarks in creating beautiful scalable products." Along with phone numbers etc. How do I change this? I also can't edit the footer contact form -- when I try to send a dummy message through it, it says "Incorrect Answer" even though there is no question showing (And I couldn't add one if I wanted to). I am sure if I had the docs I would be able to figure these out quite quickly.

I haven't tested all of the themes, but so far DaddyO(which doesn't even have a readme.txt file) and Mojo have not worked. Please let me know if you need any more information.

Oh, and thanks for the reply :)

Posted 5 months ago #
Guru Frog

Frog
Posts: 57

Hi gogiro,

No problem at all, we just pride ourselves in assisting our followers and without the insight, we struggle to give you what you need, so let's move forwards.

We've investigated further with regards to the documentation and the error is on our half and we must apologize for that. When we updated some of our themes, the documents weren't included in the packages, so thank you for bringing this to our attention, we've re-added all the documentation to each theme and you can go ahead and download the Black Friday package again. We're sorry about this inconvenience.

1. If you log into the Dashboard of the WordPress install that has Daddy O installed on and navigate your way to the eFrog Options Panel, under the GENERAL tab, at the bottom under Contact Details you'll see that you can update the sentence that reads, "We have a passion for pushing the benchmarks in our quest to create beautiful, elegant products."

2. The question being asked in the contact form is the math question, for example 3+7, so the answer would be 10. We have tested this on our Daddy O demo (http://www.efrogthemes.com/demo/?theme=daddy-o) and the email sends..

Hope this gets you going!

Posted 5 months ago #
gogiro

Tadpole
Posts: 11

Thank you very much, I will re-download and see if that works.

Posted 5 months ago #
Guru Frog

Frog
Posts: 57

Perfect, keep us posted please.

Posted 5 months ago #
Guru Frog

Frog
Posts: 57

A new version of the Black Friday package has been updated including the updates made to the Daddy-O theme to unlock the additional features in the eFrog Options Panel.

To access this, please log into your account and click to My Account, followed by "Review my purchase history" and this is where you can download the new Black Friday package.

@gogiro - You won't need to do this.

Posted 4 months ago #

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